Business Process-as-a-Service (BPaaS) is the fastest growing part of the UK BPS market. From a very low base today, we estimate that revenue for suppliers will more than double every year over the next four years, and be worth in excess of £100m per annum by 2015. Effectively ‘BPS on-demand’, BPaaS is being enabled by the growing availability of cloud-based business process platforms (BBP), and driven by client expectations for BP services delivered on a flexible pay-per-use basis.
Although it is very early days, different BPaaS models are emerging as suppliers like Fuijtsu, Capita, BT, Liberata, NorthgateArinso, Accenture and India-based players TCS, Genpact, Wipro, Infosys and Cognizant are testing the water with some real life examples.
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