Business process management (BPM) is seeing an increase in adoption in the UK business process services (BPS) market as suppliers attempt to respond more quickly and efficiently to clients’ process challenges.
IT/BPS providers like IBM, Accenture, Cognizant, Wipro and TCS are actively delivering BPM software and services as part of consultative engagements with their customers, often leading onto to broader change programmes.
BPM is of growing importance to BPS providers as they attempt to compete against pure software/SaaS alternatives available to end users that can be rapidly deployed and used to automate processes. A big problem however is that there are a lot of misconceptions about what ‘business process management’, or BPM actually is, which has the potential to cause unnecessary confusion and slow adoption.
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