Today’s trading update at AIM-listed Eckoh re-emphasised the progress made in the six months to September and shown in the doubling of its shares in 2013, (TechMarketView reports on share price performance of the SITS sector in its Industry Views service, see here).
Eckoh specialises in customer self-service solutions for contact centres to help ensure that the customers have a good experience and that they are dealt with effectively and efficiently. The company has built a suite of solutions to support securing payments through contact centres, supplemented by the recent acquisition of Veritape whose Callguard solution can work alongside existing contact centre infrastructures.
The company appears to be making serious steps forward, with a high rate of contract extensions and renewals and a move to longer term contracts. The new contracts announced today also illustrate the expanding scope of the company, one being with an international telecoms provider to manage customers globally and the other with a “leading payment service provider”. As companies in many sectors wrestle with the problem of keeping customers happy while having to service them through multiple and inter-connected channels, the expertise and portfolio of Eckoh will continue to be in demand. Eckoh's results are usually weighted towards the second half and the positive statement suggests that both the shares and the company will continue to perform.