After a strong FY13 (see here), customer engagement software player Netcall is now on track to ‘comfortably’ meet expectations for the first half of FY14. Management said the business has seen strong sales momentum through the period to 31 December, and double digit percentage growth in orders from new and existing customers. Netcall also remains debt free and cash is on the up, reaching £10m in H1, from £9.2m six months earlier.
Netcall is finding itself in an increasingly sweet spot with its call centre and business process management (BPM) software, which are being used to automate customer’s business process tasks. Business process automation is an increasingly hot space right now and will be a big theme for our BusinessProcessViews research in 2014 (see Is business process automation a BPO industry game changer?).