Xerox’s Q4 was yet another disappointment for the copier and IT/BP giant. Services revenue went into decline for the first time since its acquisition of ACS in 2009 after quarter on quarter of slowing growth (see Xerox Services goes into reverse).
Services has, until now, been Xerox’s only remaining growth engine. It begs the question, are we seeing the fallout of yet another hardware vendor failing to transform into a 'services' business? Or can there be a turnaround in Xerox Services' fortunes?
Subscribers to TechMarketView's Foundation Service can read the analysis here.