Insurance BPS player The Innovation Group (TIG) has announced Aviva as the name of its recent UK customer win (see here). TIG's deal is to supply Aviva with Innovation Symbility, its claims scoping and supplier management system over the next seven years. TIG will be paid on a transactional basis, but it expects the deal to generate revenue of c£1m per annum.
TIG partners for the technology, with loss-making Canadian insurance SaaS provider Symbility Solutions. It provides a smartphone/tablet-enabled platform with collaborative workflow management, mobile estimating, claims triage and analytical services. Although Symbility actually offers its platform as a free app on Android or Apple devices, the company said it will share in the in the value of this contract under its reseller agreement with TIG.